Patrick R. McElhiney worked for Staples in store #0176, located in Portsmouth, NH from April 2015 to March 2017. While working for Staples, Patrick excelled in school and decided to discontinue his employment in order to pursue a full-time academic career, in which he achieved a M.S. Information Technology degree within 1.5 years of leaving Staples, Inc. Patrick was originally hired as an On-Site Technology Supervisor of the EasyTech department, and quickly worked his way up to becoming the Mobile & Technology Supervisor (MTS), which is in charge of the entire EasyTech department. He achieved astonishing sales in his first years working in a sales-oriented business, although he preferred working on computers vs. pushing sales when it came right down to it.
Patrick McElhiney has made many friends while working for Staples in Portsmouth, and made hundreds of different on-site calls to setup new computers, or repair existing computers, or setup networking equipment, or configure existing equipment. He even got a call once to setup a fax machine, although he had to delegate to the telco company. Patrick had the necessary tools to install the telephone line - it was just that he didn't have permission to add a line in the telco switching box at the street - so even though you can be a jack of all trades, sometimes there are some limitations to how much you can do yourself.
Patrick is still in contact with some of the customers from #0176, one of which has hired his company to perform more advanced IT services that Staples couldn't offer. Also, another reason why Patrick left Staples, was that they cut their on-site services available from in-store employees. This probably made sense financially for the company, however Patrick has always provided the best possible service to customers, and was discouraged when he could no longer perform the services that he was best at - on-site. The store said they wanted to focus more on selling, which Patrick has a Marketing degree, so it was just water under the bridge, and unfortunately customers lost out on getting Patrick's top service. He had dozens of repeat customers for on-site services.
Patrick McElhiney compiled a report on how to improve Staples on his own time, including custom invention concepts that could be developed by Staples or subsidiaries. In order to use the information, Staples or any other party would need to license the IP from MCE123 Technology Development. This document is only being posted to show that work was completed, not to expose the work to the marketplace. Patrick was actually discouraged for doing this work outside of the store hours, and wasn't provided time during store hours to perform the work. This report could increase Staples, Inc. revenue by millions of dollars per quarter, if they followed all of the pointers, however Patrick was treated like an underling.
Documents: MCE123 Marketing - Staples 0176 - Products We Don't Have - 04-07-2017
